Are you tired of being locked out of your favorite games? We certainly are! The “A Ubisoft Service Is Currently Unavailable” error can be a real showstopper, preventing you from launching Ubisoft Connect and getting in on the gaming action.
Don’t worry; our team at ProTechReviewers has got your back! We’ve compiled a comprehensive guide to help you identify the causes of this error and provide easy-to-follow solutions to get you back up and running.
What Causes The “A Ubisoft Service Is Currently Unavailable” Error?
The “Ubisoft Service Is Currently Unavailable” error typically indicates that Ubisoft Connect is unable to connect to Ubisoft’s servers due to a connection issue. After conducting extensive research, our team at ProTechReviewers has identified several possible reasons behind this error:
- Incorrect system time and date: It’s essential to ensure that your system’s time and date are in sync with your region. Incorrect time and date settings can cause the error.
- Interference from Hamachi: Hamachi is known to interfere with Ubisoft Connect’s functionality. Uninstalling Hamachi may resolve the issue.
- Faulty or corrupted Ubisoft-related process: A faulty Ubisoft Connect background process can prevent the client from connecting to Ubisoft’s servers. Ending this process may fix the error.
- Incompatibility with IPv6: Ubisoft Connect may not be compatible with IPv6 in some cases. Disabling IPv6 and using IPv4 instead may resolve the issue.
- Misconfigured network settings: Misconfigured network settings can also cause the error. Adjusting your DNS server address, disabling your proxy server, and resetting your network settings to default may fix the issue.
Before attempting any fixes, restart your PC and internet router to see if the error persists. If restarting doesn’t help, proceed with the following steps.
Fix 1: Check and Adjust Your System Time and Date
To ensure that your system time and date are correct:
- Press Windows + I to open Settings.
- Choose Time & Language and go to the date & time tab.
- Toggle off the Set Time Automatically.
- Manually set the correct time and date.
- Click OK to save changes.
Alternatively, use the Control Panel to adjust your time and date settings. Our team at ProTechReviewers recommends double-checking your time and date settings, as this simple fix often resolves the issue.
Fix 2: End the Problematic Ubisoft Process
To end the faulty Ubisoft-related process:
- Press Ctrl + Shift + Esc to open the Task Manager.
- Find the problematic process in the Background Processes section.
- Highlight the process and click End Task.
- Restart Ubisoft Connect and try logging in again.
When ending the process, avoid terminating any essential system processes. If you’re unsure, consult the Task Manager documentation or seek guidance from a technical expert.
Fix 3: Disable IPv6
To disable IPv6:
- Press Windows + R to open the Run window.
- Type ncpa.cpl and click OK.
- Right-click your current network and choose Properties.
- Under the Networking tab, uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.
- Restart your computer to apply the changes.
Keep in mind that disabling IPv6 may affect other network services or applications. Ensure you understand the implications before making this change.
Fix 4: Try Static IP and DNS Addresses
To use static IP and DNS addresses:
- Open Command Prompt and type ipconfig /all.
- Note your Default Gateway, Subnet Mask, MAC, and DNS.
- Open your network adapter properties and choose Internet Protocol Version 4 (TCP/IPv4).
- Use the following IP address and fill in the required information.
- Use the following DNS server addresses and input:
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4
- Click OK to save changes.
When using static IP and DNS addresses, ensure you enter the correct information to avoid further connectivity issues.
Fix 5: Reset Your Network
If all else fails, try resetting your network settings to their default values. This will vary depending on your operating system, so be sure to consult the relevant documentation.
Fix 6: Firewall, Antivirus, or VPN Interference
At ProTechReviewers, we know how frustrating it can be when security settings get in the way. Overly strict settings in your firewall, antivirus, or VPN might be blocking Ubisoft services. Try temporarily disabling these tools and attempt to connect again.
If you’re using a VPN, switch to a different server location. If these tools are the culprit, whitelist Ubisoft Connect to ensure it has access to online services.
Fix 7: Update Your Ubisoft Connect Client and Game
Our team at ProTechReviewers recommends keeping your software up to date to avoid connectivity issues. Ensure your Ubisoft Connect client and game are updated to the latest versions. Manually check for updates within the client if necessary.
Fix 8: Clear Ubisoft Connect Cache
Corrupt cache files can cause connection problems. Clearing the cache is easy: navigate to the Ubisoft Connect installation folder, delete the cache folder, and restart Ubisoft Connect.
Fix 9: Contact Ubisoft Support
If none of the above fixes work, the issue might be account-related or something Ubisoft needs to address. For further assistance, you can reach out to Ubisoft Support through their website.
FAQs
What causes the “A Ubisoft Service Is Currently Unavailable” error?
This error can be caused by incorrect system time and date, interference from Hamachi, faulty or corrupted Ubisoft-related processes, and more.
How do I update my Ubisoft Connect client and game?
You can update your Ubisoft Connect client and game by checking for updates within the client or through the Ubisoft website.
What should I do if none of the fixes work?
If none of the fixes work, contact Ubisoft Support through their website for further assistance.
Conclusion
In conclusion, the “A Ubisoft Service Is Currently Unavailable” error can be frustrating, but fortunately, there are several solutions to resolve it.
Following the steps outlined in this article should help you identify and fix the issue. Remember to check your system time and date, disable IPv6, and update your Ubisoft Connect client and game.
If none of these solutions work, don’t hesitate to contact Ubisoft Support for further assistance. We hope this guide has helped you get back to gaming.